Customer Protection & Feedback Policy

1. Our Commitment to Customer Protection

At Modern Nails, we are committed to providing a safe, respectful, and high-quality experience for every guest. Customer feedback plays an important role in helping us maintain service standards and continuously improve our nail salon.

2. Feedback, Complaints & Service Concerns

We welcome all comments, feedback, or concerns regarding your visit, including service quality, staff interaction, or overall experience. Every message is taken seriously and reviewed with care.

3. How to Contact Our Customer Protection Hotline

To ensure clear communication and proper follow-up, all complaints and comments must be sent by text message only to our dedicated hotline:

• Customer Protection Hotline: 412-828-1749

This allows us to document, review, and respond to each concern accurately.

4. Required Information Format

To help us resolve issues efficiently, please include the following details in your text message:

• Your Full Name

• Staff Member’s Name (if applicable)

• Store Name: Modern Nails

Messages that include complete information will be prioritized for faster resolution.

5. Review & Resolution Process

All submissions will be reviewed by management in a timely manner. We strive to respond professionally, fairly, and confidentially. Our goal is to resolve concerns constructively while maintaining a positive environment for both customers and staff.

6. Confidentiality & Respect

All customer communications are handled with discretion and respect. We kindly ask that all messages remain professional to ensure effective communication and a smooth resolution process.

7. Appreciation for Your Cooperation

We sincerely thank you for your cooperation and trust. Your feedback helps Modern Nails continue delivering quality service and a comfortable experience for every guest.